Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
If returning an item to us, you will have to pay the posting and packaging costs.
Send the products by the delivery service of your choice to the address below:
University of Worcester, City Campus, Castle St, Worcester WR1 3AS
In order to be eligible for refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your refund will be approved, then credit will automatically be applied to your credit card or original method of payment.
Your refund should be returned to your account within 5 working days.
Only items with standard prices may be refunded. Sales items cannot be returned.
We offer an exchanges only for products that arrive damaged.
If you have more questions related to refunds and returns please contact our customer support team: customersupportteam@potterystudio